{"id":6540,"date":"2022-02-11T09:41:29","date_gmt":"2022-02-11T09:41:29","guid":{"rendered":"https:\/\/podaurora.com\/?page_id=6540"},"modified":"2026-07-07T04:34:39","modified_gmt":"2026-07-07T04:34:39","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/old388.podaurora.com\/es\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6540\" class=\"elementor elementor-6540\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7c223 e-flex e-con-boxed e-con e-parent\" data-id=\"2b7c223\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4834bb2 elementor-widget elementor-widget-html\" data-id=\"4834bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- === \u901a\u7528\u9759\u6001\u9875\u5934\u90e8 (Universal Static Header) === -->\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,600;1,400&family=Inter:wght@300;400;500&display=swap\" rel=\"stylesheet\">\r\n\r\n<div class=\"pa-static-hero\">\r\n  <div class=\"pa-hero-inner\">\r\n    <!-- \u2b07\ufe0f \u53ea\u9700\u8981\u6539\u8fd9\u91cc\u7684\u6587\u5b57 -->\r\n    <h1>Pol\u00edtica de devoluciones<\/h1>\r\n    <p>Consultas \/ Soporte \/ Colaboraci\u00f3n<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n\/* \u5c40\u90e8\u6837\u5f0f\uff1a\u4e0d\u5f71\u54cd\u5168\u7ad9\u5176\u4ed6\u90e8\u5206 *\/\r\n.pa-static-hero {\r\n    position: relative;\r\n    width: 100vw;\r\n    left: 50%;\r\n    margin-left: -50vw;\r\n    \r\n    \/* 1. \u80cc\u666f\uff1a\u7eaf\u767d *\/\r\n    background-color: #ffffff !important;\r\n    \r\n    \/* \u5e03\u5c40\u5fae\u8c03 *\/\r\n    padding: 60px 20px 60px; 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margin: 0 10px; }\r\n}\r\n<\/style>\r\n\r\n\r\n\r\n<style>\r\n\/* === PODAURORA: Return Policy (Fixed Title Color) === *\/\r\n\r\n\/* 1. \u6838\u5fc3\u53d8\u91cf *\/\r\n:root {\r\n  --pa-black: #000000;\r\n  --pa-white: #ffffff;\r\n  --pa-gold: #D4AF37;\r\n  --pa-grey-line: #e5e5e5;\r\n  --pa-font-main: \"Inter\", sans-serif;\r\n  --pa-font-serif: \"Times New Roman\", serif;\r\n}\r\n\r\nbody {\r\n  margin: 0;\r\n  padding: 0;\r\n  font-family: var(--pa-font-main);\r\n  background-color: var(--pa-white);\r\n  color: var(--pa-black);\r\n  line-height: 1.8;\r\n}\r\n\r\n\/* --- HERO SECTION (\u4fee\u590d\u6807\u9898\u989c\u8272) --- *\/\r\n.policy-hero {\r\n  position: relative;\r\n  width: 100vw;\r\n  left: 50%;\r\n  margin-left: -50vw;\r\n  background-color: var(--pa-black); \/* \u9ed1\u5e95 *\/\r\n  padding: 80px 20px;\r\n  text-align: center;\r\n  margin-bottom: 60px;\r\n}\r\n\r\n.policy-hero h1 {\r\n  font-size: 3em;\r\n  font-weight: 300;\r\n  letter-spacing: 4px;\r\n  text-transform: uppercase;\r\n  margin: 0;\r\n  \r\n  \/* \u2605\u2605\u2605 \u5173\u952e\u4fee\u590d\uff1a\u5f3a\u5236\u767d\u8272\uff0c\u9632\u6b62\u88ab\u5168\u5c40\u9ed1\u8272\u8986\u76d6 \u2605\u2605\u2605 *\/\r\n  color: #ffffff !important; \r\n}\r\n\r\n.policy-hero p {\r\n  color: rgba(255,255,255,0.8); \/* \u526f\u6807\u9898\u7528\u5fae\u900f\u660e\u767d *\/\r\n  font-family: var(--pa-font-serif);\r\n  font-style: italic;\r\n  font-size: 1.2em;\r\n  margin-top: 10px;\r\n}\r\n\r\n.policy-hero .gold-time {\r\n  color: var(--pa-gold) !important; \/* \u65e5\u671f\u4fdd\u6301\u91d1\u8272 *\/\r\n  font-weight: 600;\r\n}\r\n\r\n\/* --- DISCLAIMER BOX --- *\/\r\n.disclaimer-box {\r\n  max-width: 800px;\r\n  margin: 0 auto 60px;\r\n  border: 1px solid var(--pa-black);\r\n  padding: 40px;\r\n  text-align: center;\r\n  position: relative;\r\n}\r\n\r\n.disclaimer-box::before {\r\n  content: \"IMPORTANT\";\r\n  position: absolute;\r\n  top: -12px;\r\n  left: 50%;\r\n  transform: translateX(-50%);\r\n  background: var(--pa-white);\r\n  padding: 0 15px;\r\n  font-weight: 600;\r\n  letter-spacing: 2px;\r\n  color: var(--pa-gold);\r\n}\r\n\r\n.disclaimer-box strong {\r\n  color: var(--pa-black);\r\n  font-weight: 600;\r\n  border-bottom: 2px solid var(--pa-gold);\r\n}\r\n\r\n\/* --- CONTENT GRID --- *\/\r\n.policy-grid {\r\n  max-width: 1100px;\r\n  margin: 0 auto 80px;\r\n  display: grid;\r\n  grid-template-columns: repeat(2, 1fr);\r\n  gap: 60px;\r\n  padding: 0 20px;\r\n}\r\n\r\n\/* --- STEP CARD --- *\/\r\n.step-card {\r\n  position: relative;\r\n  padding-left: 0;\r\n  margin-bottom: 20px;\r\n}\r\n\r\n\/* \u827a\u672f\u6570\u5b57\u7f16\u53f7 *\/\r\n.step-num {\r\n  font-family: var(--pa-font-serif);\r\n  font-size: 4em;\r\n  color: #f0f0f0; \/* \u5f88\u6de1\u7684\u7070\uff0c\u4f5c\u4e3a\u80cc\u666f *\/\r\n  line-height: 1;\r\n  position: absolute;\r\n  top: -20px;\r\n  left: -15px;\r\n  z-index: 0;\r\n  font-weight: 400;\r\n  opacity: 1; \/* \u63d0\u9ad8\u4e0d\u900f\u660e\u5ea6\u786e\u4fdd\u53ef\u89c1 *\/\r\n}\r\n\r\n.step-content {\r\n  position: relative;\r\n  z-index: 1;\r\n  padding-top: 25px;\r\n}\r\n\r\n.step-content h3 {\r\n  font-size: 1.4em;\r\n  font-weight: 400;\r\n  text-transform: uppercase;\r\n  letter-spacing: 1px;\r\n  border-bottom: 1px solid var(--pa-black);\r\n  padding-bottom: 10px;\r\n  margin-bottom: 20px;\r\n  display: inline-block;\r\n  color: var(--pa-black) !important;\r\n}\r\n\r\n.step-content ul {\r\n  list-style: none;\r\n  padding: 0;\r\n}\r\n\r\n.step-content li {\r\n  margin-bottom: 15px;\r\n  padding-left: 15px;\r\n  border-left: 2px solid var(--pa-gold);\r\n}\r\n\r\n.step-content strong {\r\n  color: var(--pa-black);\r\n  font-weight: 600;\r\n}\r\n\r\n.gold-time {\r\n  font-family: var(--pa-font-serif);\r\n  color: var(--pa-gold);\r\n  font-weight: 600;\r\n  font-size: 1.1em;\r\n}\r\n\r\n\/* --- FOOTER --- *\/\r\n.policy-footer {\r\n  max-width: 800px;\r\n  margin: 0 auto 60px;\r\n  text-align: center;\r\n  padding: 40px;\r\n  background: #fafafa;\r\n  border-top: 1px solid var(--pa-black);\r\n}\r\n\r\n.contact-link {\r\n  display: block;\r\n  font-size: 1.2em;\r\n  color: var(--pa-black);\r\n  text-decoration: none;\r\n  margin-top: 10px;\r\n  font-weight: 500;\r\n}\r\n.contact-link:hover { color: var(--pa-gold); }\r\n\r\n\/* --- \u79fb\u52a8\u7aef --- *\/\r\n@media (max-width: 768px) {\r\n  .policy-grid { grid-template-columns: 1fr; gap: 50px; }\r\n  .policy-hero h1 { font-size: 2em; }\r\n  .disclaimer-box { padding: 30px 20px; width: 90%; }\r\n}\r\n\r\n.fadein { opacity: 0; transform: translateY(20px); transition: all 0.8s ease; }\r\n.visible { opacity: 1; transform: translateY(0); }\r\n<\/style>\r\n\r\n\r\n<!-- === DISCLAIMER === -->\r\n<div class=\"disclaimer-box fadein\">\r\n  <p>\r\n    <strong>POD (Print-on-Demand) Disclaimer:<\/strong><br><br>\r\n    Since each item is uniquely made to order, we are \r\n    <strong>unable to accept returns<\/strong> for incorrect size, color, or change of mind.<br>\r\n    However, if you receive a <strong>defective or damaged product<\/strong>, we will provide a free replacement or full refund within <span class=\"gold-time\">7 d\u00edas<\/span>.\r\n  <\/p>\r\n<\/div>\r\n\r\n<!-- === POLICY GRID === -->\r\n<div class=\"policy-grid fadein\">\r\n\r\n  <!-- STEP 1 -->\r\n  <div class=\"step-card\">\r\n    <div class=\"step-num\">01<\/div>\r\n    <div class=\"step-content\">\r\n      <h3>How to Return<\/h3>\r\n      <ul>\r\n        <li><strong>Contact Us:<\/strong> Notify us within <span class=\"gold-time\">3 days<\/span> of delivery.<\/li>\r\n        <li><strong>Authorization:<\/strong> We will provide a Return Authorization Number (RAN).<\/li>\r\n        <li><strong>Return Shipping:<\/strong> Ship to the provided address.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- STEP 2 -->\r\n  <div class=\"step-card\">\r\n    <div class=\"step-num\">02<\/div>\r\n    <div class=\"step-content\">\r\n      <h3>Proceso de reembolso<\/h3>\r\n      <ul>\r\n        <li><strong>Inspect:<\/strong> We assess the item's condition upon arrival.<\/li>\r\n        <li><strong>Resolution:<\/strong> If confirmed faulty, you get a replacement or refund.<\/li>\r\n        <li><strong>Timing:<\/strong> Processed within <span class=\"gold-time\">3 working days<\/span>.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- STEP 3 -->\r\n  <div class=\"step-card\">\r\n    <div class=\"step-num\">03<\/div>\r\n    <div class=\"step-content\">\r\n      <h3>Costos de env\u00edo<\/h3>\r\n      <p>\r\n        <strong>Faulty Items:<\/strong> We cover standard tracked shipping.<br>\r\n        <span style=\"font-size:0.9em; color:#666;\">(No reimbursement for express shipping).<\/span>\r\n      <\/p>\r\n      <p style=\"margin-top:10px;\">\r\n        <strong>Other Returns:<\/strong> Customer covers costs for change of mind.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- STEP 4 -->\r\n  <div class=\"step-card\">\r\n    <div class=\"step-num\">04<\/div>\r\n    <div class=\"step-content\">\r\n      <h3>Cancellations<\/h3>\r\n      <p style=\"margin-bottom:10px;\">Only possible <strong>Antes de la producci\u00f3n<\/strong>.<\/p>\r\n      <ul>\r\n        <li><strong>How to Cancel:<\/strong> Email or call immediately.<\/li>\r\n        <li><strong>Produced?<\/strong> Cannot be cancelled.<\/li>\r\n        <li><strong>Post-Delivery:<\/strong> Requires authorization.<\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n  \r\n  <!-- STEP 5 -->\r\n  <div class=\"step-card\">\r\n    <div class=\"step-num\">05<\/div>\r\n    <div class=\"step-content\">\r\n      <h3>Recopilaci\u00f3n<\/h3>\r\n      <p>We can arrange collection (cost deducted), or use your own carrier (insure it).<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<!-- === CONTACT === -->\r\n<div class=\"policy-footer fadein\">\r\n  <h3>Questions?<\/h3>\r\n  <p>If you need assistance with your return:<\/p>\r\n  <a href=\"mailto:aurora@podaurora.com\" class=\"contact-link\">aurora@podaurora.com<\/a>\r\n<\/div>\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const fadeEls = document.querySelectorAll(\".fadein\");\r\n  const observer = new IntersectionObserver(entries => {\r\n    entries.forEach(entry => {\r\n      if (entry.isIntersecting) { entry.target.classList.add(\"visible\"); 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