{"id":5932,"date":"2025-07-08T15:38:35","date_gmt":"2025-07-08T15:38:35","guid":{"rendered":"https:\/\/podaurora.com\/?page_id=5932"},"modified":"2025-12-03T14:32:45","modified_gmt":"2025-12-03T14:32:45","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/old388.podaurora.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5932\" class=\"elementor elementor-5932\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a80b972 e-flex e-con-boxed e-con e-parent\" data-id=\"a80b972\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0968a1 elementor-widget elementor-widget-html\" data-id=\"e0968a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- === Help Center \/ FAQ \u2014 PODAURORA (\u76f4\u63a5\u7c98\u8d34\u5230\u9875\u9762\u7684 Custom HTML) === -->\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,600;1,400&family=Inter:wght@300;400;500&display=swap\" rel=\"stylesheet\">\r\n\r\n<div class=\"pa-static-hero\">\r\n  <div class=\"pa-hero-inner\">\r\n    <h1>Centro de ayuda<\/h1>\r\n    <p>Respuestas \/ Soluciones \/ Gu\u00eda<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n\/* ===== \u57fa\u672c\u6837\u5f0f\uff08\u5c40\u90e8\uff09 ===== *\/\r\n.pa-static-hero{\r\n  position:relative;\r\n  width:100vw; 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transform:translateY(10px); transition: all .6s ease; }\r\n.fadein.visible{ opacity:1; transform:none; }\r\n\r\n\/* \u5c0f\u5c4f\u9002\u914d *\/\r\n@media(max-width:720px){\r\n  .pa-static-hero h1{ font-size:2.4em; }\r\n  .faq-container{ padding:0 14px; }\r\n  .faq-question{ font-size:.95rem; }\r\n}\r\n<\/style>\r\n\r\n<!-- MAIN -->\r\n<div class=\"faq-container fadein\">\r\n\r\n  <!-- NAV -->\r\n  <div class=\"faq-nav\" role=\"tablist\" aria-label=\"Filtro de preguntas frecuentes\">\r\n    <button class=\"faq-filter active\" data-filter=\"all\">Todo<\/button>\r\n    <button class=\"faq-filter\" data-filter=\"general\">General<\/button>\r\n    <button class=\"faq-filter\" data-filter=\"orders\">\u00d3rdenes<\/button>\r\n    <button class=\"faq-filter\" data-filter=\"shipping\">Env\u00edo<\/button>\r\n    <button class=\"faq-filter\" data-filter=\"returns\">Devoluciones<\/button>\r\n    <button class=\"faq-filter\" data-filter=\"artists\">Colaboraci\u00f3n art\u00edstica<\/button>\r\n  <\/div>\r\n\r\n  <!-- LIST -->\r\n  <div class=\"faq-list\">\r\n\r\n    <!-- GENERAL -->\r\n    <div class=\"faq-item\" data-category=\"general\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfQui\u00e9n es Podaurora.com?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Podaurora es una marca premium de impresi\u00f3n bajo demanda especializada en prendas de vestir, vasos, accesorios y decoraci\u00f3n para el hogar hechos a medida, centrada en productos personalizados y colaborativos basados en el arte.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"general\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfQu\u00e9 es la impresi\u00f3n bajo demanda (POD)?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Los productos se fabrican \u00fanicamente despu\u00e9s de realizar un pedido, lo que reduce el desperdicio y garantiza que cada art\u00edculo se imprima a medida seg\u00fan su dise\u00f1o o las opciones de personalizaci\u00f3n elegidas.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"general\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfQu\u00e9 tipos de productos puedo personalizar?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Ofrecemos productos de: ropa (camisetas, sudaderas con capucha), art\u00edculos para bebidas (tazas, vasos), accesorios (gorras, bolsos) y decoraci\u00f3n para el hogar (cojines, mantas, l\u00e1minas).<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"general\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfPuedo subir mi propio dise\u00f1o?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>S\u00ed, sube im\u00e1genes en formato PNG\/JPEG o utiliza nuestra herramienta de dise\u00f1o. Para obtener la mejor calidad de impresi\u00f3n, usa im\u00e1genes de alta resoluci\u00f3n (se admiten archivos PNG transparentes).<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- ORDERS -->\r\n    <div class=\"faq-item\" data-category=\"orders\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfC\u00f3mo hago un pedido?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Selecciona un producto \u2192 personal\u00edzalo \u2192 a\u00f1\u00e1delo al carrito \u2192 finaliza la compra. La producci\u00f3n comienza tras la confirmaci\u00f3n del pago.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"orders\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfPuedo cambiar o cancelar mi pedido?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Solo antes de que comience la producci\u00f3n (normalmente dentro de las 12 horas). Contacto <strong>aurora@podaurora.com<\/strong> inmediatamente para solicitar cancelaci\u00f3n\/cambio.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"orders\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfM\u00e9todos de pago?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Aceptamos las principales tarjetas de cr\u00e9dito (Visa, MasterCard, AmEx), PayPal y otros m\u00e9todos seguros que se muestran al finalizar la compra.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SHIPPING -->\r\n    <div class=\"faq-item\" data-category=\"shipping\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfCuanto tiempo tarda el envio?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Producci\u00f3n: <strong>2-4 d\u00edas h\u00e1biles<\/strong>. Env\u00edo a EE. UU.: normalmente <strong>De 3 a 7 d\u00edas h\u00e1biles<\/strong>. Los precios internacionales var\u00edan seg\u00fan el destino.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"shipping\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfRecibir\u00e9 un n\u00famero de seguimiento?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>S\u00ed, recibir\u00e1 un correo electr\u00f3nico con el n\u00famero de seguimiento una vez que se env\u00ede su pedido. El seguimiento por parte de la empresa de transporte puede tardar hasta 24 horas en activarse.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- RETURNS -->\r\n    <div class=\"faq-item\" data-category=\"returns\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfPol\u00edtica de devoluciones?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Art\u00edculos personalizados: no se aceptan devoluciones por talla incorrecta o cambio de opini\u00f3n. Si el art\u00edculo est\u00e1 da\u00f1ado, defectuoso o con errores de impresi\u00f3n, ofrecemos reemplazo o reembolso dentro de los 7 d\u00edas (con fotos).<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"returns\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> Mi producto lleg\u00f3 da\u00f1ado, \u00bfqu\u00e9 hago ahora?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Comun\u00edquese con el servicio de asistencia en un plazo de 7 d\u00edas y env\u00edenos fotos. Verificaremos el problema y, si corresponde, le enviaremos un reemplazo o le reembolsaremos el dinero.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- ARTISTS -->\r\n    <div class=\"faq-item\" data-category=\"artists\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfC\u00f3mo funciona la colaboraci\u00f3n entre artistas?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>Colaboramos con artistas para lanzar colecciones exclusivas. Los artistas nos env\u00edan sus obras, nosotros nos encargamos de la producci\u00f3n y la distribuci\u00f3n, y los artistas reciben regal\u00edas por cada venta.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\" data-category=\"artists\">\r\n      <div class=\"faq-question\" role=\"button\" tabindex=\"0\">\r\n        <div><span class=\"q-mark\">P.<\/span> \u00bfPuedo presentar mi candidatura como artista?<\/div>\r\n        <div class=\"toggle-icon\">+<\/div>\r\n      <\/div>\r\n      <div class=\"faq-answer\">\r\n        <p>S\u00ed. Env\u00eda tu portafolio a <strong>aurora@podaurora.com<\/strong> Con el asunto \u201cColaboraci\u00f3n Art\u00edstica\u201d. 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